REFUND AND RETURN POLICY
* The Merchant agrees to process returns of, and provide
refunds and adjustments for, Products sold and/or payment collected through its
GroupPal by this Agreement, the Acquiring Banks instructions and Card
Association Rules. The Merchant understands that all refunds must be routed
through the same Acquiring Bank payment gateway through which the Transaction
was made. If the Merchant initiates refunds through any other mode, the
Merchant shall be fully liable for all Chargebacks raised in respect of the
Transaction refunded. The Merchant shall ensure that Muraya Network Private
Limited at all times have sufficient funds of the Merchant to process refunds
initiated. Muraya Network Private Limited shall not be liable to process any
refund initiated in the event of insufficient funds.
* The Merchant understands that no refund shall be processed
by Muraya Network Private Limited after a period of 90 days from the date of
the Transaction.
* The Merchant shall (a) maintain a fair return, cancellation
or adjustment policy bythe type of business; (b) disclose its return or
cancellation policy to Customers at the time ofpurchase, (c) not give cash
refunds to a Customer in connection with a card sale, unless required by law,
and (d) not accept cash or any other item of value for preparing a card sale
refund.
* The amount of the refund/adjustment must include any
associated taxes required to be refunded and cannot exceed the amount shown as
the total on the original sales data except by the exact amount required to
reimburse the customer for postage (if any) that the Customer paid to return
Product. The Merchant understands that if the refund policy prohibits returns
or is unsatisfactory to the Customers, the Merchant may still receive a
Chargeback relating to the Disputed Transaction.
* It is hereby agreed and acknowledged by the Parties that
the Service Fee charged by Muraya Network Private Limited in respect of a
Transaction that has been confirmed shall not be refunded or repaid by Muraya
Network Private Limited to the Merchant or any other person irrespective of the
Customer Charge being rejected, chargeback, refunded or disputed.